The Rhode Island Turnpike and Bridge Authority (RITBA) recently transitioned to a new back-office system, causing longer-than ...

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Commissions do not affect our editors' opinions or evaluations. A customer data platform (CDP) collects data from online and off-line sources and standardizes it to create comprehensive customer ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.