Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Communications data firm Smarsh has acquired CallCabinet, a cloud-native compliance call recording provider, in a move to expand its voice ...

"Our AI can lower call handling time by 15% and improve outcomes for customer support agents by 40%,"Gopalan shared.

Microsoft is expanding Azure AI Services with new GPT-4o Mini audio models. These enable more efficient deployment of speech-to-text and text-to-speech ...

The integration will provide customers with unmatched compliant audio recording, AI-powered voice analytics, and the most robust end-to-end digital communications and intelligence platform.

U.S. telecoms operator AT&T and Finnish network equipment maker Nokia have signed a multi-year expansion agreement to upgrade ...

"We can now truly push the boundaries of AI integration for the movie and advertising industries," says CEO Sami Arpa.

Gift buying and date expenses for Valentine’s Day may reach new heights as Americans plan to spend more than ever on loved ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

This latest funding triples ElevenLabs' valuation to $3.3 billion, bringing its total funding to $281 million since its ...

The video platform company plans to use Suki’s AI engine to generate clinical notes and incorporate AI capabilities into its ...