"Our AI can lower call handling time by 15% and improve outcomes for customer support agents by 40%,"Gopalan shared.

Smarsh Acquires CallCabinet for Major Expansion, Bringing Leading-Edge Technology to the Voice Market The combined offering will significantly enhance the established compliant call recording and ...

In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

Now, companies across all industries can also rely on Smarsh for their full voice recording and analytics needs. This acquisition is timely as pressure from U.K. and U.S. regulators to retain ...

Today's captivating session featured innovators at Gnani AI highlighting the transformative impact of AI-powered voice agents ...

Now, companies across all industries can also rely on Smarsh for their full voice recording and analytics needs. This acquisition is timely as pressure from U.K. and U.S. regulators to retain voice ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

By staying ahead of these trends, businesses can position themselves for success in an increasingly competitive digital ...

Gift buying and date expenses for Valentine’s Day may reach new heights as Americans plan to spend more than ever on loved ...

Use precise geolocation data. Actively scan device characteristics for identification. Store and/or access information on a ...

Parrot Analytics announced the winners for the 7th annual Global Demand Awards with HBO’s “House of the Dragon” and Indian ...