Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Communications data firm Smarsh has acquired CallCabinet, a cloud-native compliance call recording provider, in a move to expand its voice ...

"Our AI can lower call handling time by 15% and improve outcomes for customer support agents by 40%,"Gopalan shared.

Microsoft is expanding Azure AI Services with new GPT-4o Mini audio models. These enable more efficient deployment of speech-to-text and text-to-speech ...