Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

Friday’s stronger-than-expected economic data, combined with fresh remarks from Federal Reserve Chairman Jerome Powell on ...

If your loyal customer base isn't enough to keep your doors open in a challenging market, here are a few strategies to change ...

In a survey, nearly 60 percent of retailers said they had policies that refund customers for items that aren’t financially ...

The ruling requires businesses to make canceling a subscription as easy as signing up for it in the first place.

Customer loyalty was the subject of a Grocery Impact session moderated by PG's Gina Acosta and featuring Diana Medina, of ...

From marketing on the right platforms to supporting their favorite social causes, companies will need to consider younger ...

Two sides of the same coin; the yin and the yang; two sides of the equation — 2025 will be a year of consumer contradictions. Consumers will behave in opposing ways. But the two behaviors aren’t ...

Customer loyalty programs are essential to long-term brand health, but continually reappraising and integrating them into ...

Once a staple in American households, direct to consumer companies like Tupperware and Avon are seeing significant shake ups after filing for bankruptcy.

Are casual restaurant chains not meeting expectations, or have customer needs changed? Ex-TGI Fridays CEO Brandon Coleman and Debtwire's John Bringardner weigh in.

"My brother and I would stack cans under the counter, and we would wait for customers to leave to go ... Double-check they still hold the right account details for you - if you've swapped banks ...