As AI reshapes industries, those who can navigate this transformation with agility and foresight will survive and thrive in the new era of intelligent organizations.

Talkdesk AI Agents for Retail delivers industry-tailored agentic AI to enhance autonomous, hyper-personalized customer experience at scale.

Amazon Ads' new SQL Generator helps advertisers develop insights using natural language, enabling full-funnel advertising across streaming TV, audio, and digital channels.

Lytics acquisition brings audience insights, content analytics, and profile management to the Contentstack platform.

NIQ and OpenBrand collaboration integrates AI-driven analytics with multi-sourced datasets, such as POS and consumer panel data.

In today’s fiercely competitive retail environment, effectively managing price perception is crucial to customer satisfaction. In an era where consumers are more informed and more selective than ever, ...

Senior executives from leading industry vendors including Adobe, Creatio, Microsoft, Oracle, Pegasystems, PROS, Salesforce, SAP, ServiceNow, SugarCRM, UserTesting, Verint, Zoho and Zoom give their ...

Collaboration enables customers in the Salesforce ecosystem to trial Conga's Revenue Lifecycle Management products.

As part of the CRM in 2025 conversation series organized by the CRM Playaz, included for the first time were executives at vendors well known in the industry for their specific focus but that are not ...

What’s the outlook—and opportunity—for CX in 2025? It looks like 2025 will be another year of CX mediocrity for most brands. Don’t lose hope! For the bold CX leaders who are ready to kick things into ...