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The 8 Principles of TQM and How They Drive Continuous Improvement
Key Points The principles of TQM are vital to the success of the approach’s adoption by any organization. TQM places a heavy ...
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Introduction and Implementation of Total Quality Management (TQM)
What Is Total Quality Control? The Japanese Way. Englewood Cliffs, New Jersey, Prentice-Hall. 8. Smith, AK, 1993. “Total Quality Management in the Public Sector.” Quality Progress, June 1993 ...
Harvard Business School10y
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation
Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).
Harvard Business School7y
Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources
Schlesinger, Leonard A., and Christopher L. Hart. "Total Quality Management and the Human Resource Professional: Applying the Baldrige Framework to Human Resources." Human Resource Management 30, no.
JSTOR Daily5mon
Management Theory and Total Quality: Improving Research and Practice through Theory Development
The Academy of Management Review, Vol. 19, No. 3, Special Issue: "Total Quality" (Jul., 1994), pp. 392-418 (27 pages) ...
BBC4y
Quality management/continual improvement
Quality management involves everyone in the business working towards the goal of 100% customer satisfaction. (Total) quality management close total quality managementTotal quality management is a ...